Shopping FAQ

Shopping FAQ

Shopping FAQs: 1.How do I place an order? If you have an account with us you can order on-line using our secure shop or by contacting us by Telephone 4000-880-090  email: sales@aokebio.com 2. What should I do if I want to add or remove the items in the cart? Please sign into your Aokebio account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the “Remove” button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the “Qty” column. 3. Can an order be made without using the website? We prefer our customers to order through our website. You can place orders directly for the products you like. However, if you want to order in other ways, or have questions about ordering, please contact our sales representatives by email or live chat or telephone 4. What if I am making a large / bulk order? Buying multiple the same product in one order will enjoy wholesale discounts. Discounts vary according to the quantity. The more quantity you buy, and more discount you get. If a particularly large number, please contact sales for more concessions. 5.What if I am interested in becoming your local dealer / agency? Please contact our sales representatives for more information Payment FAQs: 1.How can I pay? You can pay online using Visa and MasterCard. Other forms of payment, such as a cheque, invoicing or bank transfer, may also be acceptable. Please contact our sales team for details. 2. After making a payment, can I change my billing or shipping information? Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service 3 Do you provide an invoice? Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email. Shipping FAQs: 1.How do I change the shipping method? Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at support.Aokebio.com. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost. 2.Does the product price include the shipping price? The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order. 3.How do I track my order? Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company. Is there anything else? If you still have questions that remain unanswered, please don't hesitate to contact us .You can – Send email to us Click float bar to start chat with us right now! Call us via telephone Tel: 4000-880-090